Emotional intelligence Research Paper Example | Topics and Well Written Essays - 250 words

Emotional intelligence - Research Paper Example With emotional intelligence, good rapport is created in the workplace and hence a guaranteed performance increase which is an indication of success in management (Groves & Vance, 2009). Emotional sensitivity is all about knowing the right thing to right depending on the situation without worsening it already. Literacy enables an understanding of the different techniques a manager can use to be able to communicate with employees. A combination of the two skills; emotional sensitivity and literacy are therefore necessary if a manager is to have an effective team of employees and be able to manage them effectively (Emmerling & Boyatzis, 2012). The dangers with the lack of the two skills above in a manager will most likely cause ineffective communication with the employees and this will definitely harm the patients who will be on the receiving end by the employees who are angry and dissatisfied and hence distracted in their duties. The nursing employees are required to be emotionally in line and pay full concentration when attending to patients and this can be determined by the manager (Codier, Muneno, Franey & Matsuura,